Privacy Policy

This privacy policy describes how Vizo (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase on the Site.

COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information from your device, your interaction with the Site, and the information required to process your purchases. We may also collect additional information if you contact us for customer assistance. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as "Personal Information." Please refer to the following list for more information on what personal information we collect and why.
Personal information collected: Web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the Site.
We may collect or process the following types of information about you. The specific information we collect about you will vary depending on how you interact with us. Disclosure for business purposes: Shared with our processor Shopify.

• Contact information and personal identifiers, such as your name, address, email address, telephone number, and username or social media handle.
• Device identifiers, such as information about your device like your MAC address, IP address, or other online identifiers.
• Demographic information, such as your age, sex, ethnicity, and gender.
• Commercial information, such as the products or services you have purchased, returned or considered, and your product preferences.
• Payment information, such as your method of payment and payment card information (including payment card number, delivery address and billing address).
• Online or network activity information, such as information regarding your interaction with our websites, digital properties, and advertisements, information about your browsing and search history on our websites, and log file information like your browser type and webpages you visit.
• Geolocation information, such as information that can help identify your physical location (like your GPS coordinates or the approximate location of your device).
• Audio and visual information, such as recordings of your voice when you call our customer services.
• Health and medical information, such as skincare concerns.
• User Content, such as your communications with us and any other content you provide (including photographs and images, videos, reviews, articles, survey responses, and comments).
• Inferences drawn from or created based on any of the information identified above

HOW WE COLLECT INFORMATION

We may collect personal information about you from various sources. For example:

• Directly from you, such as when you make a purchase on our website, contact us with a question or complaint, chat with an automated virtual agent or live person on one of our websites, create an account on one of our websites, register for marketing lists, respond to a survey or participate in a contest or other promotions.
• When you interact with our websites or emails. When you visit our websites, or when you open or click on emails we send you, we (and third parties we work with) may automatically collect information from your browser or device, such as device identifiers and online and other network activity information using technologies such as cookies, pixel tags, and similar technologies. Cookies are small text files that websites place on your Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Pixel tags are small images which are embedded into our websites or emails. We use pixel tags to collect information about your browser or device, how you interact with our websites, or whether you open or click on the emails we send you. Pixel tags also enable us (and third parties we work with) to place cookies on your browser. Disclosure for business purposes: Shared with our processor Shopify.
• From our business partners and service providers, such as demographic companies, analytics providers, advertising companies and networks, third-party retailers or distributors, and other third parties that we choose to collaborate or work with.
• From social media platforms and networks, such as Facebook, Instagram, Twitter, Pinterest, and Google. For example, we may obtain your information from a social media platform or network if you interact with us on social media or choose to log-in to our websites using your social media credentials.

We may combine the information we obtain from the above sources.

HOW WE USE INFORMATION

We may use the information we have about you:

• To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account, identifying concerns and assisting with product recommendations, providing real time support via our automated virtual agent and live person chat feature on one of our websites and maintaining a transcript of the chat, and managing current or past purchases.
• To communicate with you, including to respond to your inquiries or complaints, and to help you place an order.
• For marketing and advertising, such as to send you postal mail, text messages, email, push notifications or other messages, show you advertisements for products and/or services tailored to your interests on social media and other websites.
• To operate and understand your use of our website, such as to remember your information so you do not have to re-enter it, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our website; and to evaluate and improve our services, advertisements and website. For example, we use Google Analytics on our websites. For specific details on how Google collects and uses your personal information when we use its services, please visit: How Google Uses Information From Sites Or Apps That Use Our Services.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• To operate and improve our business, including to conduct analytics, provide quality assurance and process adverse event or product related claims, conduct research and development, and perform accounting, auditing and other internal business functions.
• For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, identify and repair bugs on our websites, and to comply with applicable legal requirements, relevant industry standards and our policies.

We also may use your information in other ways for which we provide specific notice at the time of collection.

HOW WE SHARE INFORMATION

We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We may share your personal information with:

• Our Subsidiaries and Affiliates. We may transfer your personal information to our subsidiaries and affiliates on a need-to-know basis for the purposes identified in this Privacy Policy.
• Service Providers. We may transfer personal information to service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and that provide website and application functionality, hosting, analytics, customer support including through automated virtual agent and live person chat, advertising and marketing services.
• Parties to a corporate transaction. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution, or liquidation).
• Advertising Companies. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. For additional information, see the How We Use Information to Advertise section.
• Other third parties. In addition, we may disclose personal information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) when disclosure of your personal information is otherwise required or permitted by law, or (v) with your consent (such as third-party salons and spas). We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other legal request for information we receive, or to protect our rights.

 

HOW YOU CONTROL YOUR INFORMATION

You have rights and choices in connection with the personal information we have about you.

• Data Subject Rights: Depending on local laws, you may have rights with respect to your personal information. For example, you may be able to request access to the personal information we maintain about you, update and correct inaccuracies in your personal information, and have the personal information deleted or transmitted to a third-party. You may request to access, change, or delete your personal information by sending an email to support@vizoselfcare.com. We may take reasonable steps to verify your identity when you make a request. You may also have the right to lodge a complaint with a data protection authority.
• Marketing & Advertising Preferences: Your online account may offer you the ability to edit your marketing preferences. You can also opt-out of receiving marketing communications (such as email, postal mail or text messages) by following the unsubscribe instructions sent within those communications or you can make a request by sending an email to support@vizoselfcare.com. When you unsubscribe from our marketing communications, we will no longer use the related personal information (such as your email address or phone number) for targeted advertising purposes.
• Mobile Device & Browser Preferences: Depending on your mobile device or web browser, we may request your location or request to send you push notifications. You can edit your preferences using the settings on your device.
• Cookie Preferences: You can choose how certain cookies are used in connection with our websites. You can edit your cookie preferences at any time by editing your browser settings or selecting the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link available at the bottom of our Brand websites. For additional details see the How We Use Cookies section.

 

HOW WE USE COOKIES

Cookies are small text files that websites download to your Internet-connected device to uniquely identify your browser or to store information/settings in your browser. This allows us to remember you when you come back to our Site and enhance your browsing with personalized experiences and advertisements. We use different types of cookies on our websites, which may include strictly necessary cookies, performance cookies, functional cookies and targeting cookies.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser's settings, usually found in the "Tools" or "Preferences" menu of your browser. You can find more information on how to modify your browser settings or how to block, manage, or filter cookies in your browser's help file or through websites like: www.allaboutcookies.org.
You can edit your preferences by accessing the “Manage Cookies” or “Do Not Sell or Share My Personal Information / Target Ads” link at the bottom of each of our Brand websites or by editing your browser settings. When editing your cookie preferences, please note that your settings only apply to the browser you use to submit your opt-out request, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device. Please note that deleting or blocking cookies can negatively impact your user experience, and some parts of our website may become inaccessible.

 

Our websites are not designed to respond to “do not track” signals from browsers.

HOW WE USE INFORMATION TO ADVERTISE

We may use, disclose or otherwise process your personal information to advertise our products and services in different ways, including targeted advertising. We work with third party advertising companies (such as advertising networks) to serve advertisements on our behalf. These advertising companies may use cookies, pixel tags and similar technologies to collect device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on to deliver advertisements that are targeted to you. You can opt-out of cookie-based advertising based on your visits to our sites by editing your cookie preferences as described in the How We Use Cookies section. Please note that even if you opt-out, you may still see ads from us, but the ads will not be targeted based on the websites you visit over time and the advertisements you click on and may therefore be less relevant to you and your interests.

We also work with third-party platforms, including platforms operated by social networks, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. You also can request that we refrain from using your personal information in this way by contacting us at support@vizoselfcare.com.

HOW LONG WE RETAIN INFORMATION

In general, we retain personal information as long as reasonably needed to achieve the purposes outlined in this Privacy Policy. There are many factors that we use to determine how long personal information is retained, such as:

• the purposes for which the personal information was collected, including to provide our products and services;
• your marketing preferences and how you engage with our Brands;
• any legal or regulatory requirements that apply to the personal information; and
• whether the personal information may be relevant to us in protecting our own rights (e.g. applicable limitation periods).

For additional information about data retention policies, please submit a request by emailing support@vizoselfcare.com

SALE OF SHARING OF PERSONAL INFORMATION

We do not sell or share your personal information for monetary consideration. Certain advertising practices, such as those described in the How We Use Information section to Advertise section, may be considered a “sale” under certain states’ laws when the personal information is exchanged for non-monetary consideration. You have the right to opt out of these types of disclosures of your information. 

Category

• Contact Information and personal Identifiers
• Device identifiers
• Online or network activity information
• Commercial information
• Inferences

Sold to or shared with Third Parties

We may sell or share or may have sold or shared this information to:

• Advertising companies
• Our Brands

MINORS

We do not intentionally collect personal information from minors under 18 years of age. We do not sell or share sensitive personal information. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at support@vizoselfcare.com to request its removal.

Our products and services are designed for a general audience and are not intended for or directed to children.

UPDATES & CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Site to notify you of any significant changes to our privacy practices and indicate at the top of the Privacy Policy when it was most recently updated

CONTACT US

After reviewing this policy, if you have additional questions, comments, want more information about our privacy practices, or would like to file a complaint, please contact us via email at support@vizoselcare.com.

If we need, or are required, to contact you concerning any event that involves your personal information, we may do so by postal mail, telephone, email or through a notice on our websites.